Delta Prepares for Revolutionary Schedule Change January 31

New timetable gives customers more of what they want: more flight choices, improved on-time performance, smoother airport check-in

ATLANTA, Jan. 28 /PRNewswire-FirstCall/ — Customers flying Delta Air Lines (NYSE:DAL) can look forward to more flights and destinations under a massive schedule change. Beginning Jan. 31, customers will notice changes in the cities Delta serves specifically designed to improve on-time departures, reduce airport congestion and create a better travel experience.

In the largest single-day schedule redesign in aviation history, Delta is expanding service in its Atlanta, Cincinnati and Salt Lake City hubs. Delta’s plan includes introducing an unprecedented schedule design that gives customers more than 1,000 flights daily out of the world’s largest hub in Atlanta. These changes will meet customer demand for more frequent and reliable service, and continue to demonstrate Delta’s industry-leading approach to transform air travel into a simple, customer-friendly experience.

“This innovative schedule is a key part of Delta’s ongoing transformation plan to improve service to customers. Our customers have asked for on-time flights and more options,” said Rich Cordell, senior vice president – airport Customers Service for Delta. “Knowing that Atlanta was already overcrowded, we took an innovative approach to give customers more choices while alleviating congestion. This schedule will allow customers to have greater confidence that their flights will be on time, even during challenging weather conditions.”

The new Atlanta schedule includes service every 60 to 90 minutes to 37 key destinations. Built on a continuous flow of arrivals and departures, the new schedule reduces airport congestion and improves on-time reliability. Customers will notice a renewed focus on pre-boarding activities at the gate to enable Delta to deliver on-time service:

– Customers are reminded to be at their gate 15 minutes prior to
scheduled departure time. In order to depart on time, Delta will board
the last customer and close the jetway door five minutes prior to
scheduled departure;
– Customers are allowed one carry-on bag and one smaller personal item.
Should gate agents anticipate carry-on space limitations prior to take-
off, they may request assistance from customers in the gate area by
gate checking bags to ensure an on-time departure; and
– New videos playing in English and Spanish on Delta’s gate information
display screens will provide easy instructions for customers on the
most efficient way to stow baggage.

Delta Air Lines is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 487 destinations in 88 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can book SimpliFares, earn 1,000 bonus SkyMiles, check in for flights, print boarding passes and find additional information at delta.com.

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