United Waives Fees for Passengers Affected by the Northeast Winter Snowstorm

CHICAGO, Feb. 9 /PRNewswire-FirstCall/ — To assist its passengers, United Airlines has issued waivers on tickets to and from destinations affected by severe winter weather in the Northeastern United States. Effective immediately, these waivers apply to all customers ticketed on or before Feb. 9, 2005, for travel through Feb. 11, 2005. And they cover flights from or to airports in Albany, NY; Boston, MA; Hartford, CT; Manchester, NH; Portland, ME and Providence, RI .

United customers can check their flight information before going to the airport via:

— united.com
— EasyUpdate: this free proactive paging service informs you of flight
changes; sign up anytime by visiting united.com/easy
— Automated flight information at 1-800-824-6200
— United Reservations at 1-800-241-6522.

For customers currently en route who would like to return to their point of origin, all rules and restrictions regarding standard change fees, day or time applications, and/or minimum stay or Saturday night stay requirements have been waived. Customers may be rebooked on any available flight in the same class of service. Tickets must be reissued or revalidated by midnight on the day of the original scheduled departure.

Customers with unused tickets for travel within this time period may make one ticketed change to their travel itinerary between the same origin and destination with no fee, penalty or fare increase — providing the same booking code is available. Tickets must be reissued or revalidated by midnight of the day of the original scheduled departure.

Customers who wish to reschedule a completely new itinerary for travel scheduled within this time period may do so without paying a change fee, but are subject to paying the difference if the fare is higher.

These policies also apply to any Mileage Plus(R) tickets that meet these same date and itinerary guidelines. United will continue to monitor this snowstorm and temporarily adjust its ticketing policies as necessary.

About United

United Airlines (BULLETIN BOARD: UALAQ) is the world’s second largest airline, operating more than 3,500 flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region and Europe, United is the largest international carrier based in the United States.* United is also a founding member of Star Alliance, which provides connections for our customers to more than 700 destinations in more than 130 countries worldwide. United’s nearly 62,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company’s Web site at united.com.

* Measured by revenue passenger miles as reported to the U.S. Department of Transportation for 12 months ending June 2004, the most recent comparison data available.

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