United Waives Fees for Passengers Affected by Winter Snowstorm

CHICAGO, Jan. 21 /PRNewswire-FirstCall/ — To assist its passengers, United Airlines has issued waivers, as described below, on tickets to and from destinations affected by severe winter weather in the Midwestern and Eastern United States. Effective immediately, these waivers apply to all customers ticketed on or before Jan. 21, 2005 for travel through Jan. 23, 2005. The waivers cover flights from or to airports in Connecticut, District of Columbia, Illinois, Indiana, Maryland, Michigan, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia, West Virginia and Wisconsin.

Although United has not yet canceled or rescheduled any flights, United customers can check their flight information before going to the airport via:
— http://united.com/
— EasyUpdate: this free proactive paging service informs you of flight
changes; sign up anytime by visiting http://united.com/easy
— Automated flight information at 1-800-824-6200
— United Reservations at 1-800-241-6522.

For customers currently en route who would like to return to their point of origin, all rules and restrictions regarding standard change fees, day or time applications, and/or minimum stay or Saturday night stay requirements have been waived. Customers may be rebooked on any available flight in the same class of service. Tickets must be reissued or revalidated by midnight on the day of the original scheduled departure.

Customers with unused tickets for travel within this time period may make one ticketed change to their travel itinerary between the same origin and destination with no fee, penalty or fare increase — providing the same booking code is available. Tickets must be reissued or revalidated by midnight of the day of the original scheduled departure.

Customers who wish to reschedule a completely new itinerary for travel scheduled within this time period may do so without paying a change fee, but are subject to paying the difference if the fare is higher.

These policies also apply to any Mileage Plus(R) tickets that meet these same date and itinerary guidelines. United will continue to monitor this snowstorm and temporarily adjust its ticketing policies as necessary.

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