Delta’s Schedule Overhaul at World’s Largest Hub Gets High Marks

Better on-time performance, shorter wait times for customers despite challenging weather

ATLANTA, Feb. 11 /PRNewswire-FirstCall/ — On January 31, Delta’s (NYSE:DAL) employees smoothly executed the single largest schedule transformation in aviation history, even with low visibility in Atlanta and residual effects from recent ice storms. During the first 10 days of the change, on-time performance improved, airport waits decreased and Delta customers noticed a significantly improved travel experience. “Customers told us that they were extremely pleased with the improvements — improvements made possible through the dedicated efforts of our employees. They showed us that they were ready to deliver for our customers in areas where it counts most to them,” said Lee Macenczak, Delta’s chief customer service officer.

Although results are preliminary, in its first 10 days the schedule redesign made a significant difference for customers traveling on Delta:

– Better on-time: On Saturday Feb. 5, under clear skies, Atlanta set a
new record for on-time arrivals with 96.7% of all flights arriving
within 15 minutes of their scheduled arrival time.
– Improved weather recovery: The new schedule proved its value to
customers when challenging weather conditions hit Atlanta. On
Wednesday, Feb. 2, a day with extremely low visibility, on-time
performance was between six and 10 percentage points higher than the
same days a year before, and as much as 22 percentage points higher
than days with similar weather conditions.
– Reduced airport security waits: By spreading flights more evenly,
Delta’s new schedule reduced airport congestion. On Monday mornings,
the busiest time of the week at Atlanta’s security checkpoints, wait
times on the past two Mondays were reduced by an average of 35 minutes.
– More Flight choices: As a result of improved aircraft utilization,
Delta successfully launched more than 80 additional flights from
Atlanta.

As part of Delta’s overall transformation, customers can take advantage of Delta’s increased service by using SimpliFares for travel within the 48 contiguous United States. SimpliFares remove Saturday stay requirements and lower the cost of unrestricted fares on flights operated by Delta and certain Delta Connection carriers.

Delta Air Lines is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 487 destinations in 88 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can book SimpliFares and earn 1,000 bonus SkyMiles for each flown, roundtrip ticket purchased at delta.com. All SkyMiles program rules apply. To review the rules, visit delta.com/skymiles. (C) 2005 Delta Air Lines, Inc

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