Southwest Airlines Sends Hottest Fares Directly to Customers’ Computer Desktops

Southwest Says ‘Download the DING!’

DALLAS, Feb. 28 /PRNewswire-FirstCall/ — Southwest Airlines (NYSE:LUV) today becomes the first airline to revolutionize the Customer relationship as it launches the first-ever “direct link” to Customers’ computer desktops.

The product, called DING!, can be downloaded from the http://www.southwest.com/ web site and will reside in the “system tray” in the computer user’s lower right hand corner, right where the network connection and time icons are located. (Editors: see http://www.southwest.com/images/swamedia/ding_systray.gif and http://www.southwest.com/images/swamedia/ding_window.gif for DING! artwork.)

“The new product — DING! — is the newest technological innovation to let Southwest Customers know directly when Southwest’s hottest deals are available at southwest.com,” said Kevin Krone, Southwest’s vice president of interactive marketing. “The product is downloaded to your computer and will deliver specials direct to you.”

The DING! will put Southwest on the cutting edge of product distribution. Shopping for the best deals online from competing airlines can take a lot of unnecessary time. Southwest has always made it easy for travelers, with the Southwest Shortcut calendar for low fares, the weekly Click ‘n’ Save email specials, and full disclosure of all fares and availability. And now, Southwest’s hottest deals will come straight to Customers’ desktops!

At any time, Southwest can offer DING! subscribers fare sales only a few hours long to a multitude of cities with crazy, hot deals for travelers. Krone said the DING! allows Southwest to offer a variety of cities, hot fares, and booking and travel windows to Customers. To download DING! and have access to hot, subscriber-only fares, go to: http://www.southwest.com/ding/?src=PR_RD2_022805 .

“We know Southwest Customers who download the DING! are going to be amazed at the fare deals,” Krone said. “They are going to say, ‘Wow, I like this and want to share with my friends.’ We expect crowds of people to pass along the link to download the DING!” The DING! will offer more functionality, such as a prompt to check-in online for the ticket you previously purchased, as the tool evolves.

During the initial launch week (through March 7, 2005), Members of Southwest’s Rapid Rewards frequent flyer program will have the added incentive of two bonus credits for downloading the DING! Members who have joined the “Rapid Reward E-mail Update” list will receive an e-mail notifying them of a limited-time offer. This offer will give Members two bonus credits once they install the application and run it for a minimum of 30 days.

The 65 million-plus people who fly Southwest each year trust the airline to bring them the lowest fares and a great service experience. DING! will create added excitement on getting the “hottest deal,” provide increased value to Customers, and create added convenience.

DING! – Live Updates from southwest.com will be a big hit with airfare bargain hunters and Southwest’s loyal Customers alike. These fares will be so hot that Customers will be compelled to take an unplanned getaway, Krone said.

Southwest Airlines is known for being “high tech and high touch.” It has a reputation for legendary delivery of Customer Service that has not been compromised with the growth in popularity of the web. Southwest was the first airline with a web site, and March 2005 marks the 10th anniversary of the launch of its site. It’s now one of the top travel sites and the only airline web site that regularly makes it in the top rankings for popularity, ease of use, and revenue generation (more than $3 billion annually is booked through southwest.com).

How to download: http://www.southwest.com/cgi-bin/systray?action=registrationForm

Please complete the registration form to obtain your Installation ID and download link. After you download the file to your computer you may begin the installation process.

http://www.southwest.com/

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