Delta Begins Interline Electronic Ticketing with Alitalia, Emirates

99 percent of Delta’s Global customers can take advantage of process

ATLANTA, Jan. 25 /PRNewswire-FirstCall/ — Delta Air Lines (NYSE:DAL) has expanded the convenience of electronic ticketing (ET) to customers worldwide who travel on Delta, Alitalia or Emirates flights within the same itinerary. This represents the continuation of Delta’s plan to implement interline ET agreements for the convenience of its customers. Now, 99 percent of Delta customers worldwide can take advantage of electronic ticketing.

Since its inception, the use of electronic ticketing has grown at a rapid pace around the world primarily because of the customer benefits that result from it. “We are listening to our customers. By extending interline electronic ticketing with other carriers, especially our SkyTeam partners like Alitalia, more customers have even greater opportunity to manage their travel experience and the flexibility of changing itineraries without converting their electronic ticket to a paper ticket. Interline electronic ticketing is now available between Delta and 17 other carriers, including SkyTeam partners Aeromexico, Air France, Alitalia, Continental, KLM Royal Dutch Airlines and Northwest,” said Pam Elledge, vice president – Sales and Distribution. “ET also supports our efforts to create other customer-focused technology solutions that improve the travel experience and add convenience for our customers.”

Electronic ticketing is the key enabler for other customer services at Delta, such as online check-in at delta.com and Delta Direct, Delta’s industry-leading remote phone bank available in lobby and gate areas in the United States. It also provides customers the means to use self-service check- in at more than 846 kiosks in 83 Delta cities in the United States. Whether a customer chooses to check in at delta.com, a kiosk or Delta Direct, he/she may bypass ticket counter lines and proceed directly to security with his/her photo identification and printed boarding pass in hand. For international travel, a customer must present the ET itinerary/receipt in addition to a photo ID. Plus, with ET, there’s nothing to lose; there is no paper ticket to misplace, forget or have stolen.

With a goal to reach 100 percent ET usage in 2005, Delta plans to expand interline electronic ticketing technology with many other carriers, including codeshare, this year. Interline electronic ticketing issuance capability for combined Delta, Alitalia and Emirates itineraries validated on Delta will be extended to the travel agency community via the global distribution systems in coming weeks.

SkyTeam is the global airline alliance partnering Aeromexico, Air France, Alitalia, Continental Airlines, CSA Czech Airlines, KLM Royal Dutch Airlines, Delta Air Lines, Northwest Airlines and Korean Air. Through one of the world’s most extensive hub networks, SkyTeam offers its 212 million annual passengers a worldwide system of more than 14,300 daily flights covering all major destinations. Visit SkyTeam on the Web at skyteam.com.

Delta is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 492 destinations in 89 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please visit delta.com.

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