United’s p.s. Service Now Available on All NY-CA Flights

March completes rollout of United’s p.s. service Customer praise for p.s. spurs a new San Francisco frequency

CHICAGO, March 15 /PRNewswire-FirstCall/ — United announced today that all of its transcontinental, nonstop flights between New York and California now are served by p.s.(SM), the airline’s premium coast-to-coast service launched in October of last year.

Strong customer response to p.s. has driven United to launch an additional frequency between San Francisco and New York-John F. Kennedy, which began on March 8.

“p.s. is a prime example of United’s commitment to delivering innovative, excellent service for its customers,” says Dennis Cary, senior vice president- Marketing. “The feedback from our p.s. customers in its first five months is a strong indicator that we are on the right track.”

In its initial months, p.s. has impressed some of United’s most discriminating customers. In internal studies, customers have rated the service significantly higher than for United’s previous transcontinental service the year before (which was replaced by p.s.). These frequent travelers have expressed great appreciation for the enhanced level of service provided on p.s.; the superior comfort, technology and entertainment features available onboard; and dining comparable to that on international flights.

The new San Francisco p.s. daily frequency operates as United Flight 72, departing New York-JFK at 7:40 a.m. and arriving in San Francisco at 11:05 a.m. On the return, United Flight 76 departs San Francisco at 12:20 p.m. and arrives in New York at 8:37 p.m. With this new frequency, there are now seven daily p.s. flights between San Francisco and New York and seven between Los Angeles and New York. A full schedule of p.s. service is available online at united.com.

The premium service aimed at coast-to-coast, high-end business travelers launched between Los Angeles and New York in October of last year and started serving San Francisco in December. p.s. customers fly on reconfigured three- class B757 aircraft, which offer 12 lie-flat seats in United First(R) — the only domestic lie-flat seats between New York and the West Coast, 26 wide leather seats in United Business(R) and United Economy Plus(R) seating for all 72 seats in the coach cabin.

To provide customers with a superior level of service, p.s. offers access to an adapter-free 110-volt power outlet, phone and e-mail from every seat. To help customers pass the time, p.s. offers premium onboard entertainment, including hand-held DVD players and noise-reduction headsets to United First and United Business customers. Customized onboard video programming is available to customers in all classes of service via United’s overhead entertainment system.

About United

United Airlines (BULLETIN BOARD: UALAQ) is the world’s second largest airline, operating more than 3,400 flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is the largest international carrier based in the United States.* United is also a founding member of Star Alliance, which provides connections for our customers to more than 700 destinations in more than 130 countries worldwide. United’s 61,200 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company’s Web site at united.com.

* Measured by revenue passenger miles as reported to the U.S. Department of Transportation for 12 months ending September 2004, the most recent comparison data available.

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