Delta and Massport Welcome Customers to New, State-of-the-Art Terminal A at Boston Logan International Airport

New terminal provides a centralized, more comfortable, convenient and efficient travel experience

ATLANTA, March 16 /PRNewswire-FirstCall/ — Customers flying Delta Air Lines (NYSE:DAL) , the Delta Shuttle, Delta Connection and Song to, from or through Boston now have a more convenient and comfortable travel experience as the doors officially open at the new, state-of-the-art Terminal A facility at Boston’s Logan International Airport.

“Delta’s Terminal A was truly created with our customers in mind as it brings all of Delta’s domestic products together in one place, and provides more than 680,000 square feet of terminal space,” said Lee Macenczak, Delta’s senior vice president and chief customer service officer. “Our customers continue to tell us that they want more choice, convenience and control. Delta’s new Terminal A will provide exactly that. It’s an exciting day for our customers and a proud day for every employee at Delta.”

Customers’ experience in Terminal A will be enhanced by the facility’s open design of long, expansive windows and overhead atriums, which provide natural lighting in every area, from check-in to the gates, restaurants and shops in the concourse.

“Terminal A should really be called A-plus!” said Thomas J. Kinton Jr., Massachusetts Port Authority aviation director. “A world-class business and visitor destination like Boston deserves a world-class airport, and Delta has certainly helped us deliver.”

Customers also will enjoy:
– First terminal access from the highway and an exclusive airport exit,
saving customers travel time to their final destinations;
– Almost three times the space of Delta’s previous locations in Terminal
B and Terminal C combined;
– One centralized security checkpoint with eight lanes to accommodate
peak customer travel periods;
– State-of-the-art technology, including 32 self-service kiosks, eight
Delta Direct phones and gate information display screens at every gate;
– A fully-automated customer service center that provides a comprehensive
solution to improve customer service during irregular operations, such
as flight delays and cancellations;
– Twelve fully-covered Skycap curbside check-in locations.

In 2002, Delta announced its partnership with Massport to construct a new $400 million terminal. As the first update to Terminal A since the 1970s, Delta’s initiative to develop a new facility supports Massport’s overall Logan Modernization Program. Delta’s current annual economic impact on the Boston area is estimated at nearly $2 billion. The development of the terminal created approximately 4,200 on-site construction jobs during the life of the project.

Delta has been a long-time supporter of the greater Boston metropolitan area and New England, at the airport and beyond. Delta service in Boston dates back to 1933 when Boston-Maine Airways, which became Northeast Airlines, inaugurated service. Northeast Airlines merged with Delta in 1972. Today Delta, Delta Shuttle, Delta Connection carriers and Song serve 22 non-stop markets, offering 98 daily departures from Boston. As an active partner in the community, Delta supports more than 25 organizations within the greater Boston area, including the Jimmy Fund and Dana Farber Institute, and is the official airline of the World Champion Boston Red Sox and Super Bowl Champion New England Patriots.

Delta Air Lines is the world’s second-largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 497 destinations in 88 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta’s marketing alliances allow customers to earn and redeem frequent flier miles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can book SimpliFares, check in for flights, print boarding passes and check flight status at delta.com.

The Massachusetts Port Authority is a self-sustaining entity that operates without the use of state tax dollars. It operates Logan International Airport, The Port of Boston, the Tobin Bridge, Hanscom Field and Worcester Regional Airport.

Related Articles