Air Canada expands web check-in from the United States; uses technology to further simplify the travel experience

MONTREAL, Aug. 15 /PRNewswire-FirstCall/ — Air Canada is making checking- in easier for more customers with the expansion of its popular online check-in service now available to most of its customers departing the United States for Canada. Air Canada customers in the United States departing from over a dozen of the carrier’s key U.S. airports can check-in and print boarding passes from the convenience of their home or office by simply visiting . Air Canada already offers this convenient service for all of its domestic flights within Canada and all flights bound for international destinations including the United States.

Air Canada customers in the United States departing from the following airports can now check-in on the web: Atlanta, Baltimore, Boston, Chicago, Fort Lauderdale, Hartford, Honolulu, Houston, Las Vegas, Los Angeles, Miami, New York La Guardia, Newark, San Francisco, Tampa and Washington Regan National. The carrier plans to expand this convenient service to include flights departing Dallas/Fort Worth and White Plains, New York airports in the near future.

By simply accessing , Air Canada customers are able to enter their credit card number used to purchase the ticket, booking reference number or Aeroplan membership number, select their seats and print out their boarding card – all before arriving at the airport. Eligible ticket holders may also standby for an earlier flight and request upgrades to Executive Class. Web check-in is available within 12 hours before a flight, and up to one hour before domestic Canada flight departures, 90 minutes before U.S.- Canada transborder departures, and two hours before departures to other international destinations from Canada, in order to give enough time for customers to arrive at the airport. Upon arrival at the airport, customers with baggage proceed to the Express Baggage Drop-off or check-in counter. Customers without baggage to check proceed directly to security screening and make their way to the gate.

For customers who choose to check-in at the airport, Air Canada has also simplified the use of its self-service check-in kiosks at airports across Canada and at La Guardia. Air Canada customers using the carrier’s self- service kiosks can check-in with or without using a credit card or their frequent flyer member card. To make checking-in simpler, customers now have the option of simply entering their booking reference number, Aeroplan membership number or Star Alliance member frequent flyer number. Alternatively, customers have the option of swiping their Aeroplan or Star Alliance frequent flyer member card or a credit card.

The expansion of web check-in from the United States and enhancements to self-service kiosks follow other recent innovations by Air Canada that enhance air travellers’ experience by putting more control in customers’ hands through automation.

Air Canada made it easier than ever to find the greatest choice of competitive low fares online with the introduction of a powerful new booking engine at . Consumers and travel agents can now see at a glance the lowest fares available over a period of several days before and after their selected travel date. The new fare search tool, a first for a Canadian air carrier, uses leading edge technology to display on one screen up to 11 days of lowest fares at a time with a single click of a mouse, compared to older technologies used by other carriers that require more time and effort to repeat the search process for each travel date selected.

Air Canada is the first full service airline in North America to have introduced everyday low, simplified online fares across its Canada and U.S. network. Most recently, it further simplified its value-driven fare products by eliminating Saturday stay and return fare requirements. In addition, it has led the industry in launching a series of discounted multi-trip air passes, including its new “Flight Pass to Canada” for U.S. residents, that provide customers with savings and flexibility to self manage frequent air travel using pre-purchased flight credits in a personalized online Flight Pass.

Air Canada has long been the industry leader in using technology to simplify travel. The carrier launched electronic ticketing in December 1995, becoming the first Canadian carrier to offer customers the convenience of ‘ticketless travel.’ Since pioneering in 1998 the convenience of Express Check- in Kiosks in Canada, Air Canada’s popular self service check-in kiosks have grown to number more than 160 in major airports across Canada, at New York’s LaGuardia airport and at London’s Heathrow airport, and they will continue to be enhanced with more time saving features that meet customers’ needs.

In June 2000, Air Canada and its Star Alliance partner, United Airlines, introduced the airline industry’s first true interline electronic ticketing service, making it possible for customers to use a single electronic ticket for travel on more than one airline. Air Canada continues to expand the availability of this convenience in collaboration with its Star Alliance partner airlines.

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