American Airlines Introduces Same Day ‘Confirmed Flight Change’…

New Option Offers Flexibility and More Choices for Travelers

FORT WORTH, Texas, Sept. 29 /PRNewswire-FirstCall/ — The meeting ended early and your daughter’s recital is tonight (or your son’s football game, or your anniversary — you pick the occasion). You race to the airport hoping to catch an earlier flight, but you’re faced with the thought that you’ll have to stand-by for your preferred flight and hope your name is called.

Thanks to American Airlines, however, travelers can choose a new option that lets passengers confirm a seat on an alternate flight on the same day, within three hours of the scheduled departure time of the alternate flight. Seats will be confirmed for just $25 if space is available.

Called “Confirmed Flight Change,” American’s newest service enhancement offers customers greater assurance that they can get home for important events, to be with family and friends, or go on to the next stop on their business trip, all without the uncertainty of wondering whether they’ll get on the next plane.

Nearly half the passengers who responded to an American Airlines’ survey said that having the ability to make alternate flight arrangements at a Self-Service Machine is essential. Customers may also make changes either through Reservations or at the airport. American’s new Confirmed Flight Change product adds new dimensions of convenience for customers.

“Confirmed Flight Change is a product that gives our customers what they value most — flexibility and more choices,” said Dan Garton, American’s Executive Vice President of Marketing. “We know that travelers’ plans frequently change, but with Confirmed Flight Change, they won’t have to anxiously wait at the airport, hoping for an open seat. Instead, you’ll know you have a confirmed seat to be on your way — and all for about the price of dinner.”

Garton added that American will continue to offer free stand-by for passengers who elect not to take advantage of the new Confirmed Flight Change option, or for flights that are booked too full to be confirmed in advance.

The new Confirmed Flight Change service is available on American Airlines, American Eagle and AmericanConnection(R) flights within/between the 50 United States, Puerto Rico, and the U.S. Virgin Islands, as well as flights between those points and the Caribbean.

Here are the highlights of American’s Confirmed Flight Change product:

“Confirmed Flight Change” on American Airlines

* Confirm a seat on a flight for just $25 instead of traveling stand-by,
provided seats are available.

* Available within/between the 50 United States, Puerto Rico, and the
U.S. Virgin Islands, as well as flights between those points and the
Caribbean. Confirmed flight change is not available for flights
between Caribbean island destinations.

* The new flight must be scheduled to depart within three hours.
(Flights outside of three hours do not qualify for a $25 Confirmed
Flight Change; instead, those flights will continue to require a change
fee — generally $50-$100 — for a confirmed seat).

* Seats can be confirmed at the airport using American’s Self-Service
Machines, by calling American’s reservations number, or at the airport
ticket counter. (For flights less than one hour away, the change must
be made at the ticket counter or at Self Service until 30 minutes prior
to departure).

* The $25 fee will be collected at the time of the confirmed change.

* For confirmed seats on flights later than the original ticketed flight,
passengers must cancel their original ticketed flight reservation prior
to the original ticketed departure time.

* For more information, visit http://www.aa.com/selfservice .

The new Confirmed Flight Change option can be used with most American Airlines tickets, including AAdvantage(R) award travel and tickets purchased through wholesalers or tour operators. Since customers traveling on First Class, Business Class or Full-Fare Coach tickets on American can already change and confirm a seat on an alternate flight at no charge — a policy that will remain in place — Confirmed Flight Change is geared primarily toward passengers flying on restricted discount tickets of various types.

“Previously, customers on restricted discount tickets who wanted a seat on a flight departing within three hours would either have to stand-by with no guarantee of a seat, or to get a confirmed seat, pay a significantly higher change fee,” said Garton.

“With Confirmed Flight Change, they can now get a confirmed seat for only $25, provided seats are available. We believe — and our research has indicated — that an affordable option for a confirmed seat will prove very attractive to many customers who may otherwise have simply stood by.”

Garton noted that the ease of making changes and confirming seats should help make the new confirmed-seat option popular with customers.

“Using the Self-Service Machines at the airport is the fastest way to make last-minute changes,” he said. “The average time for check-in is less than 60 seconds, so using our automated kiosk, you can change your flight, swipe your credit card to pay for the charge, and get a boarding pass in a flash. Of course, our professional travel experts in Reservations and at the airports can also make any changes quickly and efficiently.”

American’s reservations number is 1-800-433-7300 (en espanol 1-800-633-3711) within the United States and Canada. Outside the United States and Canada, call the local reservations number.

In addition to the Self-Service Machines and ticket counters at the airports, Confirmed Flight Change requests can be made at Admirals Clubs or Premium Services desks. (Note: Confirmed Flight Change requests are not handled at departure gates).

About American Airlines

American Airlines is the world’s largest airline. American, American Eagle and the AmericanConnection(R) regional airlines serve 250 cities in over 40 countries with more than 3,800 daily flights. The combined network fleet numbers more than 1,000 aircraft. American’s award-winning Web site, AA.com, provides users with easy access to check and book fares, plus personalized news, information and travel offers. American Airlines is a founding member of the oneworld(SM) Alliance, which brings together some of the best and biggest names in the airline business, enabling them to offer their customers more services and benefits than any airline can provide on its own. Together, its members serve more than 600 destinations in over 135 countries and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are subsidiaries of AMR Corporation (NYSE:AMR) . AmericanAirlines, American Eagle, AmericanConnection, AA.com and AAdvantage are registered trademarks of American Airlines, Inc.

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