Company Offers Refunds, Rebooking Incentives
BUFFALO, N.Y., Sept. 8 /PRNewswire/ — As a result of the devastating effect of Hurricane Katrina on the greater New Orleans area, officials of Delta Queen Steamboat Company today announced the cancellation of the fall and winter cruise schedule of its steamboat American Queen. The cancellation applies to all three- and four-night cruises from Sept. 17, 2005, until March 5, 2006. The ship will begin sailing again on March 6, 2006. Passengers booked on the affected cruises can receive an automatic refund or choose to rebook the trip with various incentives.
Delta Queen President Bruce Nierenberg expressed gratitude for the outpouring of empathy from passengers and associates throughout the country, and offered assurances that all passengers would be accommodated through rebooking or the refund process. “All of us at Delta Queen appreciate your support and understanding during this difficult period. If you need to call us, please be patient as we expect the phone lines to be very busy during this transition and rebooking period. But we promise we will continue working until every guest is taken care of,” he said.
All American Queen passengers booked on cancelled cruises will receive full refunds for deposits and other payments. There is no need for consumers or travel agents to contact the company or their travel agents to initiate the refund process. The refunds will go out automatically within the next 60 days. Refunds for bookings made through Delta Queen travel agents will be processed through the travel agent; refunds for all groups will be processed through the travel agent who coordinated the group departure.
Rebooking Future Voyages
In lieu of refunds, passengers can change their trips to any scheduled 2006 cruise. There is a $100-per-person onboard credit being offered to those who choose this option. In addition, the 2005 rates will apply to the new voyage, as will the current advance purchase discounts available for 2006 voyages. To take advantage of this offer, call 800-543-1949.
Company Pitches In to Aid Relief Effort
Delta Queen is currently working with various government authorities to make the American Queen available in the overall relief efforts for the Gulf Coast region, especially greater New Orleans. As well, with the help of its parent, Delaware North Companies, it has established a foundation for the benefit of associates who have been affected by Hurricane Katrina. Passengers or travel agents wishing to convert all or part of their refunds to a contribution to this effort should e-mail their names and phone numbers to DQSC1@dncinc.com. A company representative will call to process the donation. Individuals may also call Delta Queen at 800-543-1949, but it is not necessary.
About Delta Queen Steamboat Company
From its home port of New Orleans, the Delta Queen Steamboat Company offers deluxe three- to 14-day paddlewheel steamboat cruises on the Mississippi, Ohio and other Heartland rivers. It traces its roots back to 1890 and is the oldest continuously operating cruise line in America. Since 2002, it has been a wholly owned subsidiary of Delaware North Companies.
About Delaware North Companies
Delaware North Companies is one of the world’s leading hospitality and food service providers. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, CA One Services, Delaware North Companies Sportservice, Delaware North Companies International, TD Banknorth Garden, Delta Queen Steamboat Company, and American Park ‘n Swap. Delaware North Companies is one of the largest privately held companies in the United States with $1.7 billion in annual revenue and 30,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit http://www.delawarenorth.com/.
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