Hyatt Launches Non-Smoking and Bed Type Room Guarantees
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CHICAGO, IL -- (MARKET WIRE) -- 04/05/2006 -- Today, Hyatt Hotels & Resorts launches non-smoking and bed type room guarantees at its properties around the world, ensuring guests receive the accommodations they requested at the time of reservation.
Under the non-smoking guarantee, if the non-smoking room is not available upon check in, the guest will be given choice of $100 Hyatt gift card or 5,000 Hyatt Gold Passport bonus points as compensation. 5,000 Hyatt Gold Passport points is equivalent to one free night at select Hyatt Hotels & Resorts worldwide.
The bed type guarantee is available exclusively for Hyatt Gold Passport Diamond and Platinum members, the two highest tiers in Hyatt's frequent guest program, and ensures that if the reserved room with preferred bed type is not available upon check-in, the guest will be given 5,000 Hyatt Gold Passport bonus points to add to their account.
"Hotel guests have come to deserve a certain caliber of service and accommodations from Hyatt and we strive to continually raise the bar," said Matt Adams, vice president of operations, Hyatt Hotels Corporation. "With these new guarantees, we are reassuring our clientele that they will receive exactly what they requested when making the reservation, and if by chance they don't, we will make it up to them generously."
About Global Hyatt
There are 216 Hyatt hotels and resorts (over 90,000 rooms) in 44 countries around the world, operating under the Hyatt®, Hyatt Regency®, Grand Hyatt® and Park Hyatt® brands. Currently, there are an additional 29 Hyatt hotels and resorts under development, including 10 new hotels in China. Hyatt Corporation (domestic U.S., Canada and Caribbean hotels) and Hyatt International Corporation (international properties) are subsidiaries of Chicago-based Global Hyatt Corporation. Global Hyatt Corporation is also the owner of Hyatt Vacation Ownership, Inc. (timeshare), Hyatt Equities, L.L.C. (hotel ownership), and U.S. Franchise Systems, Inc. (which franchises Hawthorn Suites and Microtel).
In January 2005, Global Hyatt Corporation also added an additional 143 U.S. properties to its growing portfolio with the acquisition of the upscale, limited service AmeriSuites hotel chain. These properties will be renovated and repositioned under the new Hyatt Place select service brand in 2006.
From the U.S. and Canada, reservations for any Hyatt hotel worldwide may be obtained by calling 1-800-233-1234 or logging onto http://www.hyatt.com.
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