Independence Air Scores High on 2005 Zagat U.S. Airline Survey….

Low-Fare Airline Ranks in Top Five in Four Major Categories

DULLES, Va., Nov. 8 /PRNewswire/ — Low-fare airline Independence Air was named one of the best U.S. airlines in the 2005 consumer poll released yesterday by Zagat Survey. In the categories of “Top Service/Economy,” “Top Website/Economy,” “Top Comfort/Economy,” and “Top Overall/Economy” the company finished in the top five. A total of 22 U.S.-based carriers were included in the survey.

Zagat Survey is the world’s leading provider of consumer survey-based dining, travel and leisure information, with more than 250,000 voters participating worldwide. Survey respondents specifically recognized Independence Air as, ” … a welcome alternative to the big boys” and staffed by “enthusiastic” employees who “actually seem to care.” The complete Zagat U.S. Airline Survey can be found at

Independence Air Chairman and CEO Kerry Skeen said, “This recognition is a particular accomplishment when you consider that we don’t have all the costly bells and whistles that some competitors offer, like seat-back TVs and meal service. What we do offer obviously leaves a lasting impression with customers — it’s a real appreciation for what we call Tender Loving Service(SM)”

He added, “In light of the financial challenges we and the rest of the airline industry are facing, this survey and the other strong rankings we’ve recently received validate that we are indeed on the right track with the product we are delivering. It is profoundly satisfying to get letters and emails from customers every day telling us that we have restored their faith in airline customer service.”

These results come on the heels of several other top airline industry accolades. Independence Air was ranked #2 in customer satisfaction in the highly regarded Market Metrix Survey ( and ranked in the Top 3 among U.S. airlines in Travel + Leisure’s World’s Best Awards. The company was also one of only two airlines to win an Extra Mile Award from Arthur Frommer’s Budget Travel Magazine and made the Reader’s Choice Top-10 list of U.S. airlines in Conde Nast Traveler.

Independence Air is the low-fare airline that makes travel fast and easy for its customers with a customer first attitude, innovative thinking and a willingness to challenge the status quo.

Independence Air, FLYi, the “i” logo mark, and Tender Loving Service are service marks of Independence Air, Inc.

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