Marriott and Ritz-Carlton Associates Impacted by Hurricane Katrina –

Call (866) 211-4610 for Help and Information

WASHINGTON, Sept. 3 /PRNewswire/ — Marriott and Ritz-Carlton associates, please call 1-866-211-4610 [prompt "3"]. We care about your safety and security. If you haven’t already contacted us, please let us know where you are and if you need help.

Friends and family looking for information about guests and associates who may have been affected by the hurricane may also call this line. Outside the U.S. and Canada, the direct dial number is 402-390-3265.


“First and foremost, we extend our sympathies and support for everyone who has been personally and directly affected by this tragedy,” said J.W. Marriott, Jr., chairman and CEO, Marriott International, Inc. (NYSE:MAR) . “We recognize that the days and weeks ahead will be very difficult for all those impacted by Hurricane Katrina, including our more than 2,800 associates in the greater New Orleans area. We are thankful that Marriott was able to provide shelter and assist in the safe evacuation of over 1,700 guests and associates from our 15 New Orleans hotels.”

As we actively work to restore operations in all of our properties affected by the hurricane, we are just as focused on doing all we can to help our associates. Marriott has made arrangements to pay its associates through Sept. 30, 2005. In addition, we are setting up a leave sharing program so that fellow associates can donate paid time off to help those impacted by the storm.

Marriott is working closely with the appropriate authorities to determine how best to support relief efforts. As soon as we are given permission to enter the affected areas and our teams assess our hotels to provide for safety, the company plans to make designated hotels available for relief- related activities and personnel.

Our guests are concerned and want to help too. A link on has also been established to enable customers to contribute directly to the Red Cross Hurricane 2005 Relief Effort. Additionally, our associates across the country have been donating money to the American Red Cross Disaster Relief Fund and other agencies.

Marriott has also developed a program that allows Marriott Rewards members to redeem points for Marriott Gift Cheques that the Red Cross can distribute to people impacted by this tragedy (for details visit:

Due to the extraordinary circumstances, hotels in the Gulf Coast and nearby regions are providing shelter for evacuees and relief workers. As a result, many of these hotels are now in a sold-out status and it may be difficult to accommodate new arrivals. Guests are encouraged to call Marriott at (800) 559-9352 to determine hotel availability. Efforts are also being made to contact customers with reservations to warn them of a severe shortage of space. Information on cancellation policies and the status of hotels impacted by the storm is available at This list is updated as information becomes available.

About Marriott International, Inc.

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading lodging company with more than 2,600 lodging properties in the United States and 65 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, Renaissance, Bulgari, The Ritz-Carlton, Courtyard, Residence Inn, SpringHill Suites, TownePlace Suites, and Fairfield Inn brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Grand Residences by Marriott brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centers. The company is headquartered in Washington, D.C. It is ranked as the lodging industry’s most admired company and one of the best places to work for by Fortune(R) magazine. In fiscal year 2004, Marriott International reported sales from continuing operations of $10 billion, and the company had approximately 133,000 employees at year-end 2004. For more information or reservations, please visit our web site at

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