Marriott.com Ranked Tops in Travel by the Customer Respect Group

WASHINGTON, Sept. 15 /PRNewswire/ — Marriott.com, Web site of Marriott International Inc. (NYSE:MAR) is the top travel site, according to the Customer Respect Group. Marriott.com received a rating of 8.4 or “excellent” in the recently issued Online Customer Respect Study of the largest airline and travel firms. The study analyzes corporate performance from an online customer’s perspective. Attributes measured were simplicity, responsiveness, privacy, attitude, transparency and principles. This is the third year Marriott.com has ranked highly in the study.

Marriott has a strong commitment to providing excellent customer service to visitors of Marriott.com. Features that contribute to the site’s success with guests are:

* Marriott’s Look No Further(TM) Best Rate Guarantee, ensuring that guests
receive the best available room rate.
* More than 20,000 new photos of hotels and resorts to help guests make
even more informed travel decisions.
* At Your Service(R) pre-arrival planning service and “virtual concierge.”
* Online account section for Marriott Rewards members, making it easier to
manage accounts.
* BBBOnLine Privacy Seal, granted by the Better Business Bureau –
Marriott was the first hotel company to receive this distinction.

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading lodging company with more than 2,600 lodging properties in the United States and 65 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, Renaissance, Bulgari, The Ritz-Carlton, Courtyard, Residence Inn, SpringHill Suites, TownePlace Suites, and Fairfield Inn brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Marriott Grand Residence Club brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centers. The company is headquartered in Washington, D.C. It is ranked as the lodging industry’s most admired company and one of the best places to work for by Fortune(R) magazine. In fiscal year 2004, Marriott International reported sales from continuing operations of $10 billion, and the company had approximately 133,000 employees at year-end 2004. For more information or reservations, please visit our web site at http://www.marriott.com/.

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