Northwest Offers New ‘FlyNow’ Option For Customers Making Same-Day Travel Changes

Carrier introduces low-cost option for confirming alternative flight in addition to free standby option

MINNEAPOLIS, May 2 /PRNewswire-FirstCall/ — Northwest Airlines (NASDAQ:NWAC) today introduced a new “FlyNow” option that allows customers to make confirmed same-day changes to their domestic flights for a $25 fee.

“Our new FlyNow option offers our customers a reasonably priced alternative to standing by for another flight on the day that they are ticketed,” said Jim Cron, vice president of domestic revenue management. “For $25, FlyNow provides customers changing to an earlier or later flight with more options, greater control and the peace of mind of knowing that they are confirmed for their new desired itinerary.”

Effective immediately, if eligible seats are available on the desired Northwest or Northwest Airlink-operated domestic flights scheduled within three hours of the time the customer checks in for their original flight, Northwest will confirm the customer on the alternate flight or flights and issue boarding passes for the new $25 FlyNow fee. Some full fares continue to feature a lower fee, or no fee, for making changes.

In addition, Northwest will allow customers to use the FlyNow option on different routings to their destination. For example, if a customer was scheduled for a domestic connection through Northwest’s Minneapolis/St. Paul hub, and a connection through the airline’s Detroit hub will get them to their destination earlier, customers choosing the FlyNow option could be confirmed on the Detroit connection, if eligible space is available.

COMPLIMENTARY STANDBY OPTION ALSO ENHANCED

Northwest is continuing to offer its customers the option of standing by for an earlier or later domestic flight on the same day at no cost. Once a customer checks in for their original flight at the airline’s nwa.com Check-In service via the Internet, through an airport self-service check-in kiosk or through a Northwest customer service agent, the customer can indicate their desire to standby for another flight.

Northwest is enhancing its complimentary standby option by placing customers on the standby lists for both their first flight and their domestic connecting flight at their initial point of check-in. Previously, standby was only offered on a flight-by-flight basis at intermediate points. If seats are unavailable on the first flight for which the customer would like to stand by, the customer will be added to the standby list of the next possible flight.

Northwest Airlines is the world’s fourth largest airline with hubs at Detroit, Minneapolis/St. Paul, Memphis, Tokyo and Amsterdam, and approximately 1,600 daily departures. Northwest is a member of SkyTeam, an airline alliance that offers customers one of the world’s most extensive global networks. Northwest and its travel partners serve more than 900 cities in excess of 160 countries on six continents.

Related Articles