Annual Study Ranks Omni Highest in Guest Satisfaction Among Upscale Segment
IRVING, Texas, July 28 /PRNewswire/ — Omni Hotels ranked highest among 14 upscale national hotel brands, according to J.D. Power and Associates 2005 North American Hotel Guest Satisfaction Index Study(SM) just released. The study measured overall guest satisfaction in six areas: check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
“Omni Hotels’ first place standing is a result of our relentless focus on the customer at every touch point,” said Mike Deitemeyer, president of Omni Hotels. “With our attention to detail and ability to create unique, memorable experiences, the Omni brand remains at the top of its class. I salute our dedicated employees across North America for achieving this noteworthy recognition.”
This year’s top ranking marks Omni Hotels’ second time as the lead hotel in the upscale segment. Omni earned the number one position in 2000 and has performed above the industry average for the last five years. The company also receives high marks from respected organizations and publications on a regular basis, including Consumer Reports, Business Travel News, The Robb Report and other business and travel related groups.
According to the J.D. Power and Associates study, Omni Hotels achieved an overall score of 801 compared with the average 773 score for the upscale segment.
“Omni has taken an aggressive approach to the dining experience, and we will continue to raise the bar as we add and revamp our restaurants and lounges,” Deitemeyer said. “We offer exceptional products with a wide range of services, from on-the-go options to business lunches and from stylish after-work nightspots to sophisticated culinary fare.” Omni Hotels is home to several non-traditional hotel restaurants. The company also hosts respected chef Robert Gadsby and his “progressive American” cuisine at Noe in Houston and Los Angeles. Omni soon will add to the mix with new restaurants in its Chicago and New York locations.
Omni Hotels represents “Luxury That’s Surprisingly Sensible.” Omni Hotels offers a portfolio of luxurious properties including new properties, renowned landmarks, exceptional convention hotels and relaxing golf and spa resorts at reasonable prices. More than 80 percent of Omni Hotels’ properties have achieved the AAA Four Diamond ranking. Omni Hotels also was the first upscale hotel brand to offer free wireless Internet access in every room and the first to provide in-room exercise equipment for guests upon request.
“Because we own and operate the vast majority of our properties, we offer our guests a consistent, high level of quality that can’t be matched,” Deitemeyer added. “Our size also gives us the advantage of remaining flexible for our guests, offering a fair price for a high value product.”
Further, the customer service program “Power of One” supports Omni Hotels’ mission of total customer service. This program empowers associates to make on-the-spot decisions to meet or exceed guest expectations. Employee authority instills passion for excellent service.
About Omni Hotels
Omni Hotels, based near Dallas in Irving, Texas, offers surprisingly sensible luxury accommodations at 40 hotels and resorts located throughout the United States, Canada and Mexico. Each property in the Omni Hotels portfolio provides guests with exceptional personalized service and exquisite décor, creating a distinctive experience at each location. Omni Hotels offers unsurpassed facilities with a wide range of guest services and amenities including high-speed Internet connectivity, wine tastings, gourmet dining and unique fitness options from in-room workouts to state-of-the-art fitness facilities. Guests can locate hotels, book accommodations or find out more about Omni Hotels online at www.omnihotels.com or by calling 1-800-THE-OMNI.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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