Royal Caribbean and Celebrity Cruises Introduce Online Check-In
Two Brands Establish Industry First to Dramatically Accelerate Guest Check-In
MIAMI, July 20 /PRNewswire-FirstCall/ -- Royal Caribbean International and Celebrity Cruises have established another industry first: Both lines are simultaneously launching online check-in for their guests, reducing the check- in process at the pier from minutes to seconds.
Titled "SetSail" for Royal Caribbean International and "Xpress Pass" for Celebrity Cruises, online check-in is now available for guests booked on Royal Caribbean's "Navigator of the Seas" and for those on Celebrity's "Zenith." The company expects online check-in to be available for both brands' entire fleets by September.
The new online check-in process allows guests to fill out all pertinent cruise documents before arriving at the pier. Boarding documents, immigration forms, onboard accounts and ticket contracts can be completed with just a click of the mouse
"This is a truly innovative development, basically making the web our 'virtual check-in agent,'" said Royal Caribbean Cruises Ltd. Associate Vice President Guest Port Services Juan Trescastro. "By averting the need to complete paperwork at the pier or while in line, we're reducing the time involved at the pier from an average of three to four minutes to an average of 30 seconds per guest."
To check in online, guests are asked to visit the pertinent line's web site ( http://www.celebrity.com/ or http://www.royalcaribbean.com/ ), then click "Before You Cruise" on Celebrity's site, and "Before You Board" on Royal Caribbean's site, followed by "Online Documentation." There, guests will be asked to provide their booking number, ship and sail date, and to follow four easy steps to complete the process. Guests then will receive an e-mail confirmation stating that their documents have been processed. They can print the confirmation and provide it, along with identification, to agents at a special express counter at the pier.
Royal Caribbean Cruises Ltd. is a global cruise vacation company that operates Royal Caribbean International and Celebrity Cruises, with a combined total of 29 ships in service, two under construction and one on firm order. The company also offers unique land-tour vacations in Alaska, Canada and Europe through its cruisetour division. Additional information can be found on http://www.royalcaribbean.com/ , http://www.celebrity.com/ or http://www.rclinvestor.com/ .
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