United Airlines Mileage Plus Members Contribute More Than $3 Million and 43 Million Miles to the Gulf Coast Relief Effort

The American Red Cross, AmeriCares Foundation, Operation USA and United say thanks

United resumes New Orleans service Oct. 4

United’s Houston service suspended, due to Hurricane Rita

CHICAGO, Sept. 23 /PRNewswire-FirstCall/ — United Airlines today formally thanks its Mileage Plus(R) members for their overwhelming and immediate response to aid the victims of Hurricane Katrina. Members generously contributed more than $3 million toward this emergency relief effort.

“Our customers show great compassion during times of crisis, and United is honored to be able to help channel their donations to frontline relief efforts,” says Dennis Cary, United’s senior vice president-Marketing.

The cash donations were made directly to United charity partners — the American Red Cross, AmeriCares Foundation and Operation USA. In turn, United awarded more than 19 million miles to these Mileage Plus members through a limited-time promotion that gave 500 miles to members who contributed $50 or more to a designated charity partner. Due to the overwhelming response to this program, United is no longer accepting receipts, via fax or otherwise, for cash donations.

United customers can continue to support Katrina victims and assist in other hurricane relief efforts in the Gulf region through the partner organizations listed on united.com and by donating miles to United’s Charity Miles program by visiting http://united.com/charitymiles . Through Charity Miles, United Mileage Plus members have already donated more than 700 million miles to the program — including 43 million miles to hurricane relief this month alone.

“Mileage Plus miles are also a very effective tool for helping disaster victims,” Cary adds. “Miles donated to United’s Charity Miles program can help defray the cost of travel for medical personnel or others affected by this disaster. Recovery from Katrina will take a sustained effort, so we encourage our customers to continue donating both money and miles, and again thank them for their already tremendous generosity.”

As a part of the relief effort, United has sent humanitarian flights into New Orleans delivering more than 100,000 pounds of supplies, including food and water from Second Harvest and personal care kits from the American Red Cross. Medical personnel were also flown to New Orleans on United, while outbound flights carried more than 1,000 evacuees to Chicago and multiple cities in Texas. United employees also supported a “Day of Giving” in more than 10 U.S. locations. At United’s world headquarters, nine 24-foot trucks were filled with basic necessities for displaced persons living in the Chicago area.

New Orleans Service Reinstated

United is resuming its New Orleans service Oct. 4 with two roundtrips, adding two additional roundtrips to the schedule in November. All flights are open for sale.

“We are very grateful that all of our employees who live in New Orleans and the surrounding areas were found to be safe following the hurricane,” says Alex Marren, United’s vice president — Airport Operations East. “New Orleans has always been a key market for us, and we look forward to resuming service to meet our customers’ travel needs as the city and region start to rebuild.”

Daily New Orleans service, Oct. 4 – Oct. 30
Flight Origin Destination Departure Arrival Aircraft
UA605 Chicago New Orleans 9:55 a.m. 12:09 p.m. United
UA1029 New Orleans Chicago 2:45 p.m. 5:15 p.m. United
UA1432 Denver New Orleans 12:30 p.m. 3:57 p.m. Ted
UA1403 New Orleans Denver 4:47 p.m. 6:31 p.m. Ted

United’s daily New Orleans flight schedule changes Oct. 31. The new schedule follows:

Flight Origin Destination Departure Arrival Aircraft
UA7517 Chicago New Orleans 6:30 a.m. 8:45 a.m. United Express
UA7589 Chicago New Orleans 2:45 p.m. 5:05 p.m. United Express
UA7662 New Orleans Chicago 9:15 a.m. 11:43 a.m. United Express
UA7614 New Orleans Chicago 5:37 p.m. 8:05 p.m. United Express
UA1450 Denver New Orleans 10:12 a.m. 1:46 p.m. Ted
UA1491 New Orleans Denver 2:31 p.m. 4:20 p.m. Ted
UA439 Washington New Orleans 8:30 a.m. 10:20 a.m. United
UA414 New Orleans Washington 11:45 a.m. 3:10 p.m. United

Hurricane Rita

In anticipation of Hurricane Rita’s effects on Texas, United has canceled its Houston service from Friday through late Saturday afternoon. United has also revised its ticketing policies for customers with travel plans to or from Houston, Austin and San Antonio, Texas, for all customers ticketed on or before Sept. 21, 2005, for travel between Sept. 22 — Sept. 25, 2005, on any United(R), United Express(R), Ted(sm) or United code-share flight.

For customers currently en route who would like to adjust their return trip, all rules and restrictions regarding standard change fees, day or time applications, and/or minimum stay or Saturday night-stay requirements have been waived. Customers with unused tickets for travel within this time period may also reschedule their travel between the same origin and destination without a change fee. Rescheduled travel for the same itinerary must meet the same rule and booking code restrictions in order to guarantee the original fare. Rescheduled travel on flights and/or dates that do not meet the original restrictions may be subject to higher fares.

Passengers may make these changes through a travel agency or by calling United’s reservations line at 1-800-UNITED-1.

United will continue to monitor the situation in the Gulf region, coordinate humanitarian aid as necessary and adjust air service as conditions permit.

About United

United Airlines (BULLETIN BOARD: UALAQ) is the world’s second largest airline and operates more than 3,400 flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to 790 destinations in 138 countries worldwide. United’s 58,500 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company’s Web site at united.com.

About Mileage Plus

United Mileage Plus, with more than 45 million enrolled members, has been voted the best frequent flyer program by readers of Business Traveler for the past 9 years (1996-2004) by Travel Savvy magazine (2004) and by Global Traveler (2004). Members earn miles by flying on United, Ted(sm), United Express or Star Alliance airlines, or by purchasing products or services through the comprehensive network of more than 100 participating Mileage Plus partners at more than 10,000 locations worldwide. Mileage Plus also offers one of the most extensive selections of award travel destinations, including 790 destinations in more than 138 countries.

For more information, a complete list of Mileage Plus partners, or to enroll, visit united.com .

Charity Miles: Mileage donations are not tax-deductible and are not refundable. To donate miles visit http://united.com/charitymiles or call Mileage Plus Customer Service at 1-800-421-4655.

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