United Airlines Revises Ticket Policies for Travelers Affected by Chicago Snowstorm

CHICAGO, Jan. 20 /PRNewswire-FirstCall/ — United Airlines has revised its ticketing policies for its customers with travel plans to and from Chicago O’Hare and Chicago Midway, affected by the incoming snowstorm today. These revised policies apply to all customers ticketed on or before Jan. 19, 2006, for travel Jan. 20, 2006, to/from these airports on any United(R), United Express(R), Ted(SM) or United code-share flight.

For customers currently en route who would like to adjust a return trip, rules and restrictions regarding standard change fees, advance purchase, day or time applications, and/or minimum stay or Saturday night-stay requirements have been waived.

For passengers who have not begun travel, one change to the travel plans may be made without change fees or advance purchase requirement for the same itinerary. For a new itinerary, one change may be made without change fees. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking codes restrictions or is a new itinerary.

Only customers with already canceled flights are eligible for a full refund.

All changes must be made by midnight of the customer’s original travel date.

Passengers may make these changes by calling a travel agency or United reservations at 1-800-UNITED-1 on or before the original travel date. Customers are advised to visit United’s Web site at http://www.united.com/ or to call 1-800-UNITED-1 for flight status information as the situation progresses. United will continue to monitor the situation and adjust ticketing policies as necessary.

All customers are encouraged to check the status of their flight before traveling. If a flight has been cancelled, the customer should call United at 1-800-United-1 (1-800-864-8331) to rebook on a later flight. Customers may also take advantage of United’s free customer-paging service, which will automatically notify the passenger of his or her flight’s status via e-mail or text-enabled cell phone or pager.

About United

United Airlines (BULLETIN BOARD: UALAQ) operates more than 3,400 flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia- Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to 790 destinations in 138 countries worldwide. United’s 57,000 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company’s Web site at united.com.

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