PHOENIX, Sept. 26 /PRNewswire-FirstCall/ — US Airways Group, Inc. today announced the following tips to make travel smooth for customers in the days immediately following the merger between America West (NYSE:AWA) and US Airways (BULLETIN BOARD: UAIRQ) .
* Customers should continue to book directly with US Airways or America
West as they did before the merger. The airlines’ web sites,
www.americawest.com and www.usairways.com, will operate separately in
the short term, as will the two airlines’ reservations systems.
* Customers should check their e-ticket or paper ticket, which will
indicate which airline operates their flight. Check in with that
airline, even if you are flying from an airport served by both America
West and US Airways. Airport signage will be in place to direct
* For e-tickets, customers can make changes online at the web site from
which they bought the tickets. They can also call the airline’s
reservations center (call the airline listed as the operating carrier
on the ticket).
* Miles from both programs earned both before and after the merger will
be honored. For those customers with a membership in both programs,
unused miles will be automatically combined in early 2006 under the new
Dividend Miles program.
* Members will be able to accrue and redeem miles under either program.
To redeem miles, Dividend Miles members must do so through US Airways,
FlightFund members through America West.
* Members will be able redeem mileage across either network beginning in
October, and all frequent flyer features will be consolidated under one
program early next year.
* In the short term, customers who desire to check-in online should use
the Web site of the airline from which they purchased their ticket.
* Customers should continue to use the self-service kiosks that match the
airline from which they purchased tickets.
Customers can expect additional updates as later phases of the merger, including code-sharing, are implemented.
US Airways and America West have joined together to create the fifth largest domestic airline employing nearly 38,000 aviation professionals. US Airways, US Airways Shuttle and the US Airways Express operate approximately 4,000 flights per day and serve more than 225 communities in the U.S., Canada, Europe, the Caribbean and Latin America. This press release and additional information on US Airways can be accessed at www.usairways.com or www.americawest.com.
US Airways is a member of the Star Alliance, which was established in 1997 as the first truly global airline alliance to offer customers global reach and a smooth travel experience. The other members are Air Canada, Air New Zealand, ANA, Asiana Airlines, Austrian, bmi, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Singapore Airlines, Spanair, TAP Portugal, Thai Airways International, United and VARIG Brazilian Airlines. South African Airways and SWISS will be integrated during the course of the next 12 months. Overall, the member carriers offer more than 15,000 daily flights to 795 destinations in 139 countries.
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