Holiday Inn(R) Hotels and Resorts Launches First Self-Service Kiosk

System will allow guests to check in and check out of the hotel and modify reservations as well as print airline boarding passes

ATLANTA, March 23 /PRNewswire-FirstCall/ — Holiday Inn(R) Hotels and Resorts today begins testing a full-service Reception kiosk that allows guests to check into or out of their rooms and change hotel reservations as well as access airline systems to print boarding passes on the spot.

The 90-day test is installed at the Holiday Inn Gwinnett Center in Duluth, Ga., just north of InterContinental Hotels Group headquarters offices in Atlanta. Since opening in January 2004, the prototype hotel has served as a testing ground for other brand innovations, including a modernized ‘Great Sign’ and new interior design elements like iconic artwork, as well as eHost, Holiday Inn’s electronic menu and concierge service, and Kem’s Cafe, a modernized comfort food restaurant featuring signature dishes and sauces.

“Holiday Inn is rooted in innovation and forward thinking, all the way back to the days of Kemmons Wilson’s vision for the ideal American hotel brand,” said Mark Snyder, senior vice president of brand management for Holiday Inn Hotels & Resorts in the Americas. “These self-service kiosks are the next evolution of that vision, providing more customer-enabling technology for increasingly busy families and business travelers.”

The new kiosk will complement the Holiday Inn “People Notice” initiative, the brand’s recruitment, training and guest service program underway this year. The comprehensive program includes simple but highly impactful elements that anticipate guests’ needs, like a pillow menu and personal wake-up calls. The kiosks augment the service portion of the program, allowing guests the option of bypassing the front desk if that’s their preference.

“The kiosk provides point-to-point access that gets to the heart of what matters most to people – genuine service,” added Snyder. “Offering our guests a way to make their hotel experience easier gets to the core level of hospitality we hope to provide.”

The Holiday Inn kiosk technology was developed for InterContinental Hotels Group by MICROS Systems Inc. (NASDAQ:MCRS) in partnership with Kinetics, Inc. The Holiday Inn kiosk has a real-time interface to the MICROS OPERA Property Management System using MICROS OPERA Web Services as the communication tool. The airline access portion of the Holiday Inn kiosk is powered by Kinetics’ CheckInHere system. Holiday Inn will collect customer feedback to the kiosk system at the Holiday Inn Gwinnett Center during 90-day test and then evaluate a plan for system implementation later this summer.

For more information about Holiday Inn Hotels and Resorts or to make a reservation, call 1-800-HOLIDAY or log onto .

Related Articles