United Airlines Revises Ticket Policies for New Orleans Area Travel Affected by Hurricane Katrina

Customers With Scheduled Travel to and From New Orleans Between Aug. 25 and Sep. 30, 2005, Are Eligible for a Refund or Can Reroute to an Alternate City for No Extra Charge

CHICAGO, Aug. 31 /PRNewswire-FirstCall/ — United Airlines today has further revised its ticketing policies for its customers with travel plans to and from New Orleans affected by Hurricane Katrina. Effective immediately, these policies apply to all customers ticketed on or before Aug. 25, 2005, for travel between Aug. 25 – Sep. 30, 2005, to or from New Orleans on any United(R), United Express(R), Ted(SM) or United codeshare flight. Passengers may make these changes through a travel agency or by calling United’s reservations line at 1-800-UNITED-1 on or before Sep. 30, 2005.

For customers currently en route who would like to return to their point of origin or reroute to an alternate destination, all rules regarding booking code restrictions, standard change fees, day or time applications, and/or minimum stay or Saturday night-stay requirements have been waived.

Customers with unused tickets for travel within this time period may request a refund for the original itinerary, or reschedule their travel for a later date or to an alternate city with all of the previously mentioned rules waived.

These temporary policies also apply to any Mileage Plus(R) tickets that meet these same date and itinerary guidelines.

Customers are advised to visit United’s Web site at http://www.united.com/ or to call 1-800-UNITED-1 for information on canceled or rescheduled flights as the situation progresses. All flights to and from New Orleans have been cancelled through Sep. 3, 2005, and it has not been determined when service will resume. United will continue to monitor the situation and temporarily adjust its ticketing policies as necessary.

About United

United Airlines (BULLETIN BOARD: UALAQ) is the world’s second largest airline and operates more than 3,400 flights a day on United, United Express and Ted to more than 200 U.S. domestic and international destinations from its hubs in Los Angeles, San Francisco, Denver, Chicago and Washington, D.C. With key global air rights in the Asia-Pacific region, Europe and Latin America, United is one of the largest international carriers based in the United States. United is also a founding member of Star Alliance, which provides connections for our customers to nearly 800 destinations in 139 countries worldwide. United’s 58,500 employees reside in every U.S. state and in many countries around the world. News releases and other information about United can be found at the company’s Web site at united.com.

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